FAQs

ORDERING

  • ORDER PLACEMENT
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.
Our support team is always happy to guide you at any step!
  • HOW CAN I CHANGE MY DELIVERY ADDRESS?
  1. Before order has been placed: When you are on the checkout page and want to change your delivery address to the one previously saved, simply click the "Edit Address" button.
  2. After order has been placed: Once an order has been placed, providing it has not been picked ready for dispatch you can contact us to see if we can change the address for you.

If your order has already been placed you've got to be quick though, as our warehouse gets packing pretty quick to make sure your order arrives with you as fast as possible. It's best in this situation to email us at support@spaluxetique.com. We can't guarantee that we can change the delivery address (but we'll do our best!) so please take extra care when selecting your delivery address.

SHIPPING

  • SHIPPING DESTINATION
We ship to the United State.
  • SHIPPING TIME
Local orders take 2-4 business days to be delivered to you and we ship within 1-2 business days.International orders take 7-15 business days to be delivered via Carrier DHL, Carrier Fedex, Carrier USPS or Carrier UPS and we ship within same 1-2 business days.

Shipping time might vary depending on location, shipment method and other factors.
  • SHIPPING COST
Orders over $45 will have free shipping.Orders under $45 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

PAYMENT & TAX

  • PAYMENT
You can select your preferred payment method at checkout.We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
Note that additional exchange fee may apply if your currency is other than US dollars.
  • INTERNATIONAL TAX

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.The customs value is made up of，the price paid for the goods, the insurance cost,the shipping cost.

INGREDIENTS

  • ARE YOUR PRODUCTS NUT FREE?

Yes!

  • ARE YOUR PRODUCTS CRUELTY FREE?
Yes! We love our furry friends!