FAQs

ORDERING

  • ORDER PLACEMENT

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.

Our support team is always happy to guide you at any step!

 

  • HOW CAN I CHANGE MY DELIVERY ADDRESS?
  1. Before order has been placed:When you are on the checkout page and want to change your delivery address to the one previously saved, simply click the "Edit Address" button.
  2. Afterorder has been placed: Once an order has been placed, providing it has not been picked ready for dispatch you can contact us to see if we can change the address for you.

If your order has already been placed you've got to be quick though, as our warehouse gets packing pretty quick to make sure your order arrives with you as fast as possible. It's best in this situation to email us at support@spaluxetique.com. We can't guarantee that we can change the delivery address (but we'll do our best!) so please take extra care when selecting your delivery address.

  

  • CAN I MAKE A ONE-TIME PURCHASE? (WITHOUT MEMBERSHIP) 

Yes, you can check out without join our membership, however there are plenty of offers with membership program. Why not join us?

  

SHIPPING

  • SHIPPING DESTINATION

We ship to the United State.

 

  • SHIPPING TIME
Local orders take 2-4 business days to be delivered to you and we ship within 1-2 business days. International orders take 7-15 business days to be delivered via Carrier DHL, Carrier Fedex, Carrier USPS or Carrier UPS and we ship within same 1-2 business days.
Shipping time might vary depending on location, shipment method and other factors.
 
  • SHIPPING COST

Orders over $58 will have free shipping. Orders under $58 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

 

  • TRACKING IS REPORTING MY ORDER AS DELIVERED BUT IT'S NOT HERE？
If your order was not delivered or the package is missing after the carrier marked it as delivered, there are a few reasons why this may be the case. 
 
Order Number as Tracking Number 
The order number may have been entered manually as a tracking number or the app may have incorrectly pulled in the order number instead of the tracking number. Please check to make sure your tracking number in the app is the correct tracking number provided by the merchant.  
 
Delivery Delay or Carrier Error
Some packages can show up late or be temporarily held up in local transit. Shipping carriers can even mark an item as delivered a little early, and it may not arrive until several days later. Sometimes, a package may be delivered to a neighboring address by mistake. In this case, it's wise to check with your neighbors to locate the package.  
 
Stolen Package
In the unfortunate case that your package was stolen, please shipping company for next steps.

  

 

PAYMENT & TAX

  • PAYMENT
You can select your preferred payment method at checkout.  We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
Note that additional exchange fee may apply if your currency is other than US dollars.
 
  • INTERNATIONAL TAX
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.The customs value is made up of，the price paid for the goods, the insurance cost, the shipping cost.

  

 

Returns & Refund

  • WHAT IS YOUR RETURN POLICY?

We believe strongly in our products and their quality, but if for any reason you are not satisfied you can return merchandise by email. You can email us at support@spaluxetique.com. More details you can see our returns policy.

We currently only process the return of products purchased in the spaluxetique.com online store. Products purchased from other channels such as Amazon, Ebay, Walmart or other offline stores need to follow the return policy of the relevant sales channel.

Online purchases may also be returned by mail for a refund.  Please contact our customer service via support@spaluxetique.com and include the following information with your email: whether you want a return or a replacement, the reason for the return, and your order number.    

Timing: we have a 7-days Return  Policy, since the day item was received.To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. 

For returns, please email support@spaluxetique.com with the subject 'Returns' and include your order number, name and the reason for the return. 

Please note that customers are responsible for shipping costs of returned items.When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. 

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. Please reach out to our support team for and questions or concerns. 

 

INGREDIENTS & Manufactured

  • ARE SPA Luxetique PRODUCTS TESTED ON ANIMALS?

None of our products are tested on Animals.

 

  • DO YOUR PRODUCTS CONTAIN PARABEN / PHTHALATES?

None of our products contain any paraben/phthalates. For more information on the ingredients for individual products, see the ingredients tab on the product package.

 

  • HOW CAN I TELL WHEN A PRODUCT IS EXPIRED?

All of our products have printed date on the back of package that gives you both the date it was made as well as the date by which we recommend you use it.

 

Membership

  • HOW DO I UNSUBSCRIBE FROM MARKETING EMAILS?

We're sorry to see you go! To unsubscribe from our mailing list, simply email our support team at support@spaluxetique.com . You must provide all relevant information for the request to be processed correctly.

The information you provide will be removed from our customer list immediately and take full effect in 60-90 days, as these are pre-printed. In the meantime, please do not use any coupons you may receive in the mail, as doing so will prevent these changes from taking effect. We apologize for any inconvenience caused by these mailings.

 

Tips & Advice

  • WOODEN WICK CANDLE USAGE TIPS.
Here are our top 3 tips to get the best results from your wood wick candles:

1) The first burn is the most important - how to do it right

Give your candle enough burning time to develop a melted wax pool that goes all the way to the edge of the container on the first use - this can take up to a few hours, depending on candle size.
 

 2) Keep your wood wick trimmed short and free of charred bits

For optimal burn, keep your wood wick trimmed to about ⅛”, and clean off any burnt wood from previous use. Our recommended burn time is 4 hours max. If it is more than 4 hours, it can cause the candle to overheat and possibly shatter.

3) How to fix a candle that’s tunneling:

If your wood wick candle has developed some tunneling from shorter burns, you can usually fix it - here’s how:
 
First and best option: if your candle will stay lit, give it a good long burn until all the wax is melted to the edge of the jar, and you’ve effectively “reset” the memory of the wax.
 
If your candle won’t stay lit because it is “drowning” in a wax pool, try using a paper towel or napkin to soak up some of the excess wax.

 

  • WHY IS THERE WAX LEFT IN THE BOTTOM OF CANDLE ?

For your safety, our candles are designed to leave up to 1/2 inch of wax, so the glass never gets too hot. When your candle reaches this point, it is time to shop for more!

 

  • IS THE BODY SCRUB OF SPA Luxetique BELONGING TO SALT SCRUB OR SUGAR SCRUB?

The body scrub of SPA Luxetique is Himalayan salt scrub. Himalayan salt is derived from the world’s ancient sea mines. It’s pure, and carries unparalleled detoxifying properties. Sea salt minerals are nutritious, supplying your skin with much-needed health benefits alongside moisturization. 

The scrub contains a variety of oils to match your mineral consumption through the skin and is the perfect balance of hydration, nutrition and clarity.
  
For better exfoliating effect, the salt in body scrub is more than oil, so sometimes you will find the oil in the bottom of bottle, but it will not affect the performance of scrub and normal use.